Practice Manager/Senior Receptionist - Auckland

We're looking for a capable, experienced Practice Manager or Senior Receptionist to help bring this practice to its full potential. Ideally full time permanent, but will consider a locum/temp in the short term.

About the practice and the role:

• 2 Surgery modern practice 
• Well established and well staffed 
• 30-40 hours, with some flexibility
• Located less than a 20 minute drive south west of the CBD
• Supporting a team of dentist, administrator, dental assistants, oral health therapist and front desk staff
• Working with administrator who looks after general admin and payroll
• The job description:
  • Day-to-day running of the clinic
  • Business performance development and future expansion of the practice
  • Ensures accounts are managed accurately and efficiently, follow up on overdue accounts and late payments
  • Stock and supply management 
  • Optimise patient satisfaction, provider time, and treatment room utilisation 
  • Protects patients, staff and business confidentiality of medical, personal, and financial information
  • Maintains operations by following policies and procedures, reporting any needed changes
  • Contributes to team effort by accomplishing daily, weekly, and monthly goals
  • Manages reception appointment scheduling, when required 
  • Manages patient recalls and reporting
  • Liaises with ACC and Ministry of Health for treatment carried under ACC or MOH
  • Training and supervision of administrative and clinical staff 
  • Updates staff records, performance management, developing employee rosters, and conducts regular staff meetings 
  • Oversees and supports digital, general and local area marketing and promotions, and monitors business growth and data analysis 
  • Interacts with patients and addressing any concerns or complaints
  • Organises patient records 
  • Works as a team to ensure the practice runs efficiently, effectively and meets objectives
  • Maintains facility and equipment in accordance with hygiene and safety regulations 
  • Ad hoc IT requirements

About you:

• Previous Practice Manager/Receptionist experience in either medical or dental practice
• Looking for your next challenge
• You are an expert in Exact, DBs, ACC, and Code of Practice 
• Great work ethic
• Excellent communication (written and verbal) and interpersonal skills
• Enjoys being part of a collaborative team
• Professional, approachable and friendly