Practice Manager/Senior Receptionist - Auckland

Location: Just south of the Auckland CBD
Employment Type: Permanent
Qualifications: Previous experience, already in NZ
Job Reference: 3331753

We're looking for a capable, experienced Practice Manager or Senior Receptionist to help bring this practice to its full potential. Ideally full time permanent, but will consider a locum/temp in the short term.

About the practice and the role:

  • 2 Surgery modern practice 
  • Well established and well staffed 
  • 30-40 hours, with some flexibility
  • Located less than a 20 minute drive south west of the CBD
  • Supporting a team of dentist, administrator, dental assistants, oral health therapist and front desk staff
  • Working with administrator who looks after general admin and payroll
  • The job description:
    • Day-to-day running of the clinic
    • Business performance development and future expansion of the practice
    • Ensures accounts are managed accurately and efficiently, follow up on overdue accounts and late payments
    • Stock and supply management 
    • Optimise patient satisfaction, provider time, and treatment room utilisation 
    • Protects patients, staff and business confidentiality of medical, personal, and financial information
    • Maintains operations by following policies and procedures, reporting any needed changes
    • Contributes to team effort by accomplishing daily, weekly, and monthly goals
    • Manages reception appointment scheduling, when required 
    • Manages patient recalls and reporting
    • Liaises with ACC and Ministry of Health for treatment carried under ACC or MOH
    • Training and supervision of administrative and clinical staff 
    • Updates staff records, performance management, developing employee rosters, and conducts regular staff meetings 
    • Oversees and supports digital, general and local area marketing and promotions, and monitors business growth and data analysis 
    • Interacts with patients and addressing any concerns or complaints
    • Organises patient records 
    • Works as a team to ensure the practice runs efficiently, effectively and meets objectives
    • Maintains facility and equipment in accordance with hygiene and safety regulations 
    • Ad hoc IT requirements

About you:

  • Previous Practice Manager/Receptionist experience in either medical or dental practice
  • Looking for your next challenge
  • You are an expert in Exact, DBs, ACC, and Code of Practice 
  • Great work ethic
  • Excellent communication (written and verbal) and interpersonal skills
  • Enjoys being part of a collaborative team
  • Professional, approachable and friendly


Are you interested in this job? Then contact Toni to find out more. All candidates need to register with LANZ.Dental.

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